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The player from Brazil was not in a position to withdraw their odds of winning dragon island payouts due to unfinished confirmation. The player out of Mexico requested a withdrawal, but the guy has not acquired it but really. The gamer from Austria are experience difficulties withdrawing their payouts due to lingering confirmation. I finished up rejecting the new ailment while the user eliminated answering. The ball player out of Germany try moaning about the a long time verification process. The ball player has received the newest commission plus it is actually closed because the “resolved”.
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- The ball player out of Chile got trying to ensure his membership for more than 30 days, however, his documents were constantly rejected.
- The player away from Austria provides an issue with the brand new gambling establishment immediately after it deleted 20,100 euros from their membership, ultimately causing simply 2 hundred euros left.
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The ball player of Germany given numerous data, however, their account hasn’t been affirmed. I wound-up rejecting the fresh criticism since the pro avoided reacting to the messages and you can issues. The gamer from Austria are struggling to withdraw their winnings owed in order to an incomplete KYC. Once as a result of the issues, the brand new player’s criticism is rejected since the ‘unjustified’.
Despite several attempts to score a response in the player away from the brand new receipt of their finance, we obtained no longer interaction, ultimately causing the new rejection of one’s ailment. We have been it’s disappointed to learn regarding the difficulties you found inside the confirmation processes. I completely understand exactly how difficult and you can date-consuming it can be to manage delays and the straight back-and-onward that have data files. When you yourself have any more inquiries or inquiries, please don’t hesitate to get in touch with our very own service party as a result of chat or current email address, and we’ll perform the best to assist you as quickly you could. The ball player of Manitoba had battled that have delivering their membership affirmed in the an on-line casino. Despite having recorded all required files, along with a great 3d selfie, the new gambling enterprise got left rejecting them.
Player’s harmony might have been cancelled.
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The ball player out of Chile is actually feeling issues withdrawing their earnings due so you can ongoing verification. The newest gambling establishment answered and you will reported that the fresh membership are banned owed to help you multiple accounts punishment. The fresh criticism ended up being signed temporarily as we wait for the regulator’s choice. Over time the player advised united states your regulator got made the decision and only the fresh casino of this case. The ball player from Germany is sense issues withdrawing his payouts due to constant confirmation. The player has already established the first fee however, eliminated answering once one.
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The player explained there were a couple accounts, you to is hers and something try their partner’s. I advised the professionals be permitted to complete the confirmation procedure to prove which they was in fact a couple of professionals. The fresh gambling enterprise chose to maintain steadily its position, so the ailment is closed while the ‘unresolved’. Even though there try realistic basis to think that every the brand new linked membership were used by the someone, particular issues stayed not sure, so we asked the player for further facts. The newest problem try denied while the player didn’t address our very own texts and you can inquiries any longer.
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